Refund policy

RETURN & EXCHANGE POLICY

At Sunaira, every piece is checked by hand before it is packed and dispatched. Please read this policy carefully before placing your order.

RETURNS

We accept returns for defective products only. If your item arrives damaged, torn, stained, or with a manufacturing defect, we will refund or replace it in full.

We are unable to accept returns for change of mind, colour preference, or any reason other than a genuine defect.

SIZE EXCHANGE

If there is any size-related issue, we are happy to exchange. Request an exchange within 3 days of delivery and we will send you the correct size, subject to availability.

The item must be unused, unwashed, unaltered, and returned with all original tags and packaging intact.

HOW TO RAISE A REQUEST

Contact us within 3 days of delivery with your order number and clear photographs of the product:

WhatsApp: +91 78910 11888

Email: thesunaira@gmail.con

Requests raised after 3 days of delivery cannot be processed.

IMPORTANT NOTES

Please record an unboxing video while opening your parcel. This helps us verify and settle defect claims quickly.

Items that are used, washed, altered, or missing original tags are not eligible for return or exchange.

Exchanges are subject to stock availability. If your size is unavailable, we will issue store credit of equal value.

Approved refunds are processed within 7 working days to the original payment method. For COD orders, refunds are made by bank transfer.

Return shipping for defective items is borne Sunaira. For size exchanges, reverse pickup is arranged by us.

Accessories and clearance items are eligible for exchange only if defective.

 CANCELLATIONS

Orders can be cancelled free of charge before dispatch. Once dispatched, an order cannot be cancelled.

Questions? WhatsApp us at +91 78910 11888, Monday to Saturday, 10 AM to 7 PM IST.